FAQs • Normal, IL • CivicEngage

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If I have a water quality concern, whom do I call?: Our chemist can be reached by phone Monday through Friday from 8:00 am to 4:00 pm at (309) 454-9657 or (309) 454-9563.

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Water

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1. How do I report a main break?: Is water bubbling up from the ground? Is an area in the grass or the pavement unusually wet when it usually is not? If so, please call (309) 454-9563 during business hours or (309) 454-9560 after 5:00 pm and before 8:30 am.

2. How do I contact the Utility Billing Department?

Please call any of the following numbers listed below:

(309) 433-3411
(309) 454-9710
(309) 454-9565
(309) 454-9563
(309) 433-9911

For emergencies, after hours and on weekends please call the Utility Department at (309) 454-9560.

3. If I have a water quality concern, whom do I call?: Our chemist can be reached by phone Monday through Friday from 8:00 am to 4:00 pm at (309) 454-9657 or (309) 454-9563.