The Sewer Division maintains and repairs all public storm and sanitary sewers and appurtenances including, but not limited to, replacement, testing, cleaning and inspection of conduit, inlets, manholes and pump stations. The Town of Normal is responsible for collecting all sewer waste and transferring it through sewer mains to treatment plants operated by the Bloomington Normal Water Reclamation District. There are approximately 174 miles of sanitary sewers and 3,480 sanitary sewer manholes in Normal.

Sewer Back-Up

  • During regular business hours, call Public Works at 309-454-9571 so a Sewer Division worker can be dispatched. 
  • After 5 p.m. and on weekends, call the Police Department front desk at 309-454-9535.

Storm Inlets

Storm water is channeled through ditches/culverts on land and through storm water inlets on paved roads. The Public Works Sewer team routinely cleans inlets and clears blockages resulting from heavy rain.

Rain water flows into creeks, streams and rivers, making it illegal to:

  • dump anything into storm sewers
  • connect sump pumps to the sanitary sewer system (this overloads the system causing sewer backups in neighbors homes, adds to the system load and increases cost of treatment)

You can help

  • Keep leaves and debris off streets 
  • Clear local inlets as needed
  • Report blocked inlets to Public Works  at 309-454-9571 or calling the police non-emergency number at 309-888-5030.

Storm Water Culverts and Drainage Ditches

The Sewer Division routinely performs maintenance on storm sewer culverts and drainage ditches. The team works closely with the Engineering team on significant culvert and drainage ditch projects.

For general storm water questions and for additional storm water information, contact the Engineering Department.

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